POS & KIOSK Systems: Value Added Services by AURES

The AURES Group designs, manufactures and markets innovative, reliable, high-performance POS equipment and systems. To enable customers and partners to use our hardware with complete peace of mind, we have devised a range of related services, service packs and international guarantees.

We understand the complexities of installing and supporting POS roll-outs of any size, and have developed a portfolio of services that can help you configure your new POS equipment, streamline its installation and support it throughout its life cycle and across international borders.

Our aim is to provide both well-rounded services to complement our products and valuable pre- and post- purchase assistance. A range of made-to-measure and turnkey servicing solutions are available, providing fast reaction times, local assistance and flexible service options.

They include:

RMA request form

Before returning equipment to AURES, please make sure to complete this form in order to obtain an RMA number (returns number).

AURES Technical Support Website

CONSULTING

When the daunting task of replacing old POS hardware or finding the right solution for a new installation is beyond your expertise, the AURES team can guide you to the optimum choice of equipment and peripherals. Our specialists and engineers can provide on-site consultancy, expert advice, general assistance and training.

STAGING

Our services include the preparation of machines, pre-loading of the necessary OS and software, system mastering, development of special images and tailored configurations.

DECOMMISSIONING

When upgrading your POS infrastructure, AURES engineers can manage the removal and disposal of your old hardware (including HDD or SSD data deletion) in line with international environmental norms.

ASSET TRACKING

AURES can assist you to track your POS assets. An identifying asset tag will be applied to the unit(s) and serial numbers electronically tracked through the BIOS. Hardware information (customer details, location, warranty status…) is recorded and stored, with quick and easy data access provided.

REAL TIME POS MONITORING

Our comprehensive system monitoring solution provides users with real-time operational status across complete POS systems and application, spanning complete hardware estates and multiple locations. Programmed alerts will identify potential problems, enabling action to be taken to preempt unit failure.

CUSTOMISED ONSITE SUPPORT AND WARRANTY

Worldwide AURES Hotline and Help Desk services are available during the working week, from 9 am to 6 pm (local times).
For on-site maintenance, AURES commits to a nationwide, next-day call-out service;
Our one-year equipment guarantee can be extended to three years;
Given thecritical impact of POS terminal breakdown, AURES undertakes to repair or replace systems in less than 48 hours;
AURES product longevity is assured by a 5-year parts supply guarantee;
Worldwide AURES Technical Centres provide expertise and stocks of spares.
A copy of AURES Onsite Warranty Terms and Conditions are available upon request.

AURES VALUE ADDED SERVICES