A global iconic Coffee Chain Brand!
There is no bigger coffee chain brand in the world than STARBUCKS.
Established in Seattle in 1971, STARBUCKS has expanded to all corners of the globe including entering the Australian market in the year 2000.
With 80 stores now in operation, and more to come, STARBUCKS has resonated with the Australian market and the demand for their broad range of coffee and associated drinks is not slowing down.
The Challenge
Running a multi-store, quick service restaurant operation comes with its challenges, and having a reliable point-of-sale solution is essential to success.
STARBUCKS stores are best described as high-volume selling environments that need to manage a constant stream of orders.
As part of their point-of-sale system upgrade, STARBUCKS Australia evaluated their current setup and decided to invest in a new solution to better meet their high demands.
The ADVANTECH-AURES Solution
When STARBUCKS set out to refresh its point-of-sale (POS) system, speed and reliability were top priorities.
Their search led them to TASK, a highly regarded POS software in the quick-service industry. This software upgrade aligned with the need to modernise their POS hardware, bringing them to ADVANTECH-AURES.
To meet STARBUCKS’ requirements, several solutions were evaluated. The key criteria included an all-in-one POS terminal that ensured a clean, uncluttered setup while delivering the durability and performance essential for a fast-paced ordering environment.
STARBUCKS ultimately chose the YUNO POS terminal, a sleek, compact, and highly reliable integrated touch terminal. Known for its robust performance in the quick-service sector, the YUNO also features an elegant design with excellent cable management for a streamlined workspace.
To enhance the Customer Experience, STARBUCKS added a second customer-facing display along with the AURES ODP333 thermal receipt printer.
As STARBUCKS continues to expand across Australia and update its existing infrastructure, it has adopted the YUNO II solution—delivering even greater performance while maintaining the same compact footprint and key advantages.
Implementing and supporting the Solution
For large POS installations, the surrounding services often play a crucial role in customer satisfaction and the ADVANTECH-AURES Australia team delivered.
To streamline deployment, the team pre-staged all terminals before delivery, ensuring the necessary software was ready for immediate use upon arrival at each store.
Ongoing support was a key priority for STARBUCKS, leading to the development of a flexible support model. This approach is based on prepaid support hours, allowing STARBUCKS Australia to access assistance as needed across its entire installation base.
The Results
STARBUCKS Australia recognises the critical importance of minimising downtime in POS installations, which is why they have chosen to partner with top- tier solutions from ADVANTECH-AURES.
The YUNO integrated POS terminal not only meets STARBUCKS’ need for a sleek, modern, and organised hardware solution, but the true success of the partnership goes beyond the hardware itself
After-sales support has been the defining factor in STARBUCKS’ satisfaction. Their flexible support model ensures responsiveness to store needs, but what truly sets ADVANTECH-AURES apart is the team’s deep industry expertise.
With extensive knowledge of the retail environment and a commitment to fast, effective support, the ADVANTECH-AURES Australia team has earned STARBUCKS’ confidence as a trusted partner.
As STARBUCKS continues expanding and upgrading its stores, ADVANTECH-AURES remains their preferred hardware solution.
“The deep understanding of the Australian retail environment, combined with responsive support, provides a service we truly appreciate. It gives us the confidence that our stores have the support they need to operate smoothly and keep customers moving efficiently through the checkouts.”
Peter Arians, IT Service Delivery Manager, STARBUCKS Australia