ADVANTECH-AURES Privacy Statement
Last Update: January 7, 2025
Your privacy is important to us. This privacy statement explains what personal data AURES Technologies, S.A. and its affiliates (hereinafter referred to as « ADVANTECH-AURES ») collects from you (including but not limited to employee, customer, supplier and any third party who use the service of ADVANTECH-AURES), through our interactions with you and through our products, and how we use that data.
ADVANTECH-AURES is an IT Manufacturer and Developer of hardware (POS & KIOSK) and application solutions for all retail sectors, including Food Service, Hospitality, Transport, Leisure, Services and Industry.
Please read the product-specific details in this privacy statement, which provide additional information about some of ADVANTECH-AURES products. This statement applies to ADVANTECH-AURES’ interactions with you and the ADVANTECH-AURES products listed below, as well as other ADVANTECH-AURES products that display this statement.
1. Personal Data We Collect
ADVANTECH-AURES collects data to operate effectively and provides you with the best experiences with our products. You provide some of this data directly, such as when you create an ADVANTECH-AURES account, register for an ADVANTECH-AURES event, subscribe to marketing emails, purchase an ADVANTECH-AURES product, use RMA services on adavntech-aures.com, sign up for support.aures-support.com (Zendesk) or aures-support.com/home(kiosk), or contact us for support. We get some of it by recording how you interact with our products by, for example, using technologies like cookies, and receiving error reports or usage data from software running on your device.
We also obtain data from third parties. We protect data obtained from third parties according to the practices described in this statement, plus any additional restrictions imposed by the source of the data. These third-party sources vary over time, but have included:
You have choices about the data we collect. When you are asked to provide personal data, you may decline. But if you choose not to provide data that is necessary to provide a product or feature, you may not be able to use that product or feature.
The data we collect depends on the context of your interactions with ADVANTECH-AURES, the choices you make, including your privacy settings, and the products and features you use. The data we collect can include the following:
A. Name, identity and contact data
We collect your first and last name, email address, postal address, phone number, and other similar contact data.
B. Credentials
We collect passwords, password hints, and similar security information used for authentication and account access
C. Demographic data
We collect data about you such as your age, gender, country, and preferred language
D. Payment data
We collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument.
E. Device and Usage data
We collect data about your device and how you and your device interact with ADVANTECH-AURES and our products. For example, we collect
F. Interests and favorites.
We collect data about your interests and favorites, such as the products you interested in, the business application area you prefer, the solution topic you track in ADVANTECH-AURES website. In addition to those you explicitly provide, your interests and favorites may also be inferred or derived from other data we collect.
G. Contacts and relationships.
We collect data about your contacts and relationships if you use an ADVANTECH-AURES product to manage contacts, or to communicate or interact with other people or organizations, for example Live Chat and worldwide trade show.
H. Location data.
For products with location-enhanced features, we collect data about your location, which can be either precise or imprecise. Precise location data can be Global Navigation Satellite System (GNSS) data (e.g., GPS), as well as data identifying nearby cell towers and Wi-Fi hotspots, we collect when you enable location-based products or features. Imprecise location data includes, for example, a location derived from your IP address or data that indicates where you are located with less precision, such as at a city or postal code level.
I. Content
We collect content of your files and communications when necessary to provide you with the products you use. For example, if you transmit a file using Live Chat, we need to collect the content of that file to display it to you and the other user as you direct. If you receive a data using Live Chat, we need to collect the content of that data to deliver it to your inbox, display it to you, enable you to reply to it, and store it for you until you choose to delete it. Other data we collect to provide communication services to you include the:
J. Video
If you enter ADVANTECH-AURES headquarters, office buildings or other facilities, or attend an ADVANTECH-AURES event, your image may be captured by our security cameras.
If you use ADVANTECH-AURES, at your direction, we may also collect payment card information, receipt data, or financial transaction data, to provide the service.
We also collect information you provide to us and the content of messages you send to us, such as feedback and product reviews you write, or questions and information you provide for customer support. When you contact us, such as for customer support, phone conversations or chat sessions with our representatives may be monitored and recorded.
Product-specific sections below describe data collection practices applicable to use of those products.
ADVANTECH-AURES will not collect any personal data about you (e.g. your name, address, telephone number or e-mail address), unless you voluntarily choose to provide us with it (e.g. by registration, surveys, etc.). ADVANTECH-AURES is the sole owner of the information collected on our web sites. Under no circumstances will we share your customer information with anyone other than those directly involved with the purchase and shipment of your order, unless you explicitly give us permission to do so. We may use your e-mail address to notify you of special offers and promotions that you are eligible to participate in as a registered customer. You may decline this service.
K. Non-Personal Data Collected Automatically.
When you access our Web site, we may automatically (i.e., not by registration) collect non-personal data (e.g. type of Internet browser and operating system used, IP address, domain name of the Web site from which you came, number of visits, average time spent on the site, pages viewed). We use this data to monitor web interaction, analyses trends improve performance and content and study the needs of customers more closely. This will be performed in accordance with the applicable data privacy protection legal framework.
Most ADVANTECH-AURES Sites use « cookies, » small text files that can be read by a web server in the domain that put the cookie on your hard drive. We may use cookies to store your preferences and settings; help with sign-in; provide targeted ads; and analyze site operations.
L. EU-U.S. & Swiss-U.S. Privacy Shield.
ADVANTECH-AURES adheres to the principles of the EU-U.S. and Swiss-U.S. Privacy Shield frameworks.
2. How We Use Personal Data.
ADVANTECH-AURES uses the data we collect for three basic purposes, described in more detail below: (1) to operate our business and provide (including improving and personalizing) the products we offer, (2) to send communications, including promotional communications, and (3) to show advertising, whether in our own products supported by advertising like eDM and Campaign, or in products offered by third parties.
In carrying out these purposes, we combine data we collect to give you a more seamless, consistent and personalized experience. For example, ADVANTECH-AURES support can use information about the products and services you use to make personalized solution ready packages recommendations. However, to enhance privacy, we have built in technological and procedural safeguards designed to prevent certain data combinations. For example, we store data we collect from you when you are unauthenticated (not signed in) separately from any account information that directly identifies you, such as your name, email address or phone number.
A. Providing and improving our products.
We use data to provide and improve the products we offer and perform essential business operations. This includes operating the products, maintaining and improving the performance of the products, developing new features, conducting research, and providing customer support. Examples of such uses include the following:
B. Communications.
We use data we collect to communicate with you and personalize our communications with you. For example, we may contact you by phone or email or other means to inform you when a subscription is ending, discuss your licensing account, let you know when security updates are available, remind you about items left in your online shopping cart, update you or inquire about a service or repair request, invite you to participate in a survey, or tell you that you need to take action to keep your account active. Additionally, you can sign up for email subscriptions and choose whether you wish to receive promotional communications from ADVANTECH-AURES by email, SMS, physical mail, and telephone. For information about managing your contact data, email subscriptions and promotional communications, please visit the Access and Controls section of this privacy statement.
C. Advertising.
ADVANTECH-AURES does not use what you say in email, chat, video calls or voice mail, or your documents, photos or other personal files to target ads to you.
We use data we collect through our interactions with you, through some of our products and on third-party web properties, to show advertising. For example:
The ads that you see may be selected based on data we process about you, such as your interests and favorites, your location, your transactions, how you use our products, your search queries, or the content you view.
The ads that you see may also be selected based on other information learned about you over time using demographic data, location data, search queries, usage data from our products and sites, as well as the sites and apps of our advertisers and partners. We refer to these ads as « interest-based advertising » in this statement. To provide interest-based advertising, we combine cookies placed on your device using information that we collect (such as IP address) when your browser interacts with our websites. If you opt out of receiving interest-based advertising, data associated with these cookies will not be used.
Further details regarding our advertising-related uses of data include:
3. Reasons We Share Personal Data.
We share your personal data with your consent or as necessary to complete any transaction or provide any product you have requested or authorized. For example, we share your content with third parties when you tell us to do so. When you provide payment data to make a purchase, we will share payment data with banks and other entities that process payment transactions or provide other financial services, and for fraud prevention and credit risk reduction.
In addition, we share personal data among ADVANTECH-AURES-controlled affiliates and subsidiaries. We also share personal data with vendors or agents working on our behalf for the purposes described in this statement. For example, companies we’ve hired to provide customer service support or assist in protecting and securing our systems and services may need access to personal data to provide those functions. In such cases, these companies must abide by our data privacy and security requirements and are not allowed to use personal data they receive from us for any other purpose. We may also disclose personal data as part of a corporate transaction such as a merger or sale of assets.
Finally, we will access, transfer, disclose, and preserve personal data, including your content, when we have a good faith belief that doing so is necessary to:
Please note that some of our products include links to products of third parties whose privacy practices differ from ADVANTECH-AURES’. If you provide personal data to any of those products, your data is governed by their privacy statements.
You can view, edit, or delete your personal data online from many of ADVANTECH-AURES’ websites. You can also make choices about ADVANTECH-AURES’ collection and use of your data. How you can access or control your personal data will depend on which Websites you use. For example:
If you cannot access certain personal data collected by ADVANTECH-AURES via the links above or directly through the ADVANTECH-AURES websites you use, you can always contact ADVANTECH-AURES by visiting our Contact us page. We will respond to requests to access or delete your personal data within 30 days.
A. Your Communications Preferences
You can choose whether you wish to receive promotional communications from ADVANTECH-AURES by email, SMS, physical mail, and telephone. If you receive promotional email or SMS messages from us and would like to opt out, you can do so by following the directions in that message. You can also make choices about the receipt of promotional email, telephone calls, and postal mail by signing in with your personal ADVANTECH-AURES account, and viewing your communication permissions where you can update contact information, manage ADVANTECH-AURES-wide contact preferences, opt out of email subscriptions, and choose whether to share your contact information with ADVANTECH-AURES partners. If you do not have a personal ADVANTECH-AURES account, you can contact us to find more assistance.
B. Your Advertising Choices
You may opt out of receiving interest-based advertising from ADVANTECH-AURES by visiting here [WL2] (Please click « User » in upper right corner then click « My Profile » and you will be able to update your preference). When you opt out, your selection will be stored in Customer Relationship Management (CRM) system as a basis for sending advertisements.
C. Browser-Based Controls
D. Cookie
What sort of cookies does the ADVANTECH-AURES use?
Generally, our cookies perform up to three different functions:
We also use functionality cookies to provide you with enhanced services such as allowing you to watch a video online. We also use or allow third parties to serve cookies that fall into the four categories above. For example, like many companies, we use Google Analytics to help us monitor our website traffic. We may also use third party cookies to help us with market research, revenue tracking, improving site functionality and monitoring compliance with our terms and conditions and copyright policy.
As we’ve explained above, cookies help you to get the most out of our websites. However, if you do wish to disable our cookies then please follow the instructions below from main browser providers:
Please remember that if you do choose to disable cookies, you may find that certain sections of our website do not work properly.
E. We track whether users open our emails?
Our emails may contain a single, campaign-unique “web beacon pixel” to tell us whether our emails are opened and verify any clicks through to links within the email. We may use this information for purposes including determining which of our emails are more interesting to users, to query whether users who do not open our emails wish to continue receiving them.
5. Lawful Bases for Processing
We will only collect and process personal data about you where we have lawful bases. Lawful bases include:
A. Legitimate interest of Advantech-Aures
We will rely on legitimate interests as a basis for data processing where the processing of your data is not overridden by your interests or fundamental rights and freedoms. ADVANTECH-AURES may process your personal data for the purposes of our legitimate interests or for the legitimate interests of third parties (e.g. your employer). For example, ADVANTECH-AURES may process your personal data to enable ADVANTECH-AURES to carry its business, such as:
Please note that where we rely on legitimate interests, you have the right to object to the processing of your data
Compliance with legal obligations to which ADVANTECH-AURES is subject to:
If none of the criteria listed in a)-d) above applies or if consent is required by the applicable local legislation, ADVANTECH-AURES shall obtain consent from you before processing your data. When we process data based on consent, we will ask for your explicit consent. When seeking for consent, ADVANTECH-AURES shall inform you;
Where we rely on your consent to process personal data, you have the right to withdraw or decline your consent at any time. You may withdraw your consent at any time, but that will not affect the lawfulness of the processing of your personal data prior to such withdrawal.
6. How long do we keep your personal data?
We keep your Personal Data for the period necessary to fulfil the purposes for which it has been collected, and we may retain and use your personal data.
The criteria used to determine our retention periods include:
7. Your information and countries outside Europe
Due to its international position, ADVANTECH-AURES may need to transfer your personal data outside the European Union or European Economic Zone, including but not limited to Taiwan. Taiwan is not a country in respect of which there is a European Commission decision of adequacy, but we have put in place adequate measures to protect your privacy and your rights through the use of the European Commission’s standard data protection clauses.
You may also obtain a copy of these measures by contacting ADVANTECH-AURES at gdpr@advantech-aures.com
8. Protection of Privacy
With ADVANTECH-AURES’s Privacy Policy and relevant regulations, ADVANTECH-AURES takes appropriate technical and organizational security measures in accordance with the law to prevent any person’s privacy from being accidentally or deliberately damaged, lost, tampered with, unauthorized disclosure, and unauthorized access and other illegal or unauthorized processing. The aforesaid security measures including firewalls, anti-virus systems and other related information security equipment and necessary security protection measures, to protect the website and your personal data. Only authorized personnel can access your personal data, and all relevant personnel have signed a confidentiality agreement.
ADVANTECH-AURES adopts a zero-tolerance policy for violations of privacy rights and personal information protection. If it is found through investigation that there is indeed a violation of this policy or related laws and regulations on privacy and personal information protection, ADVANTECH-AURES will punish those involved in violations in accordance with relevant norms, where necessary and will be pursued or retroactively pursued in accordance with applicable regulations.
Privacy and personal data protection are among the important aspects of risk management and internal controls at ADVANTECH-AURES. ADVANTECH-AURES has an internal audit mechanism that conducts audits on related topics as necessary, following an overall risk assessment, to continuously improve related systems. Additionally, ADVANTECH-AURES entrusts external professional organizations to conduct an external audit every three years to ensure the implementation of privacy protection.
9. Your Rights
You have the following rights relating to your personal data:
(i) The right to be informed about how your personal information is being used (an example of information is this policy)
(ii) The right to access the personal data we process about you
(iii) The right to request the correction of inaccurate personal information we process about you (although you can probably do most of this through your account
(iv) The right to request that we delete your data, or stop processing it or collecting it, in some circumstances,
(v) The right to stop direct marketing messages and to withdraw consent for consent-based processing at any time
(vi) The right to request that we transfer or port elements of your data either to you or another service provider, in case we collect personal data based on your consent.
(vii) The right to complain to your data protection regulator.
* California Residents – Please see Section 10: Privacy Notice for California Consumers of this policy for more details on your additional rights.
10. How to Contact Us
A. Questions and Comments
ADVANTECH-AURES will respond to reasonable requests to review your personal data and to correct, amend or delete any inaccuracies. If you have any questions or comments about ADVANTECH-AURES Web Security and Privacy Policy (e.g. to review and update your personal data), please click on » Contacts » and select your location to check our contact numbers or click Email us. As the Internet matures, so will our Web Security and Privacy Policy. We will post changes to our Web Security and Privacy Policy on this page. Please check this page regularly to keep up to date.
B. Consent
By visiting ADVANTECH-AURES’ website, you consent to the practices described in the Privacy notice. Your visit and any dispute over privacy is subject to this notice.
We always want to hear from our customers. If you:
Please don’t hesitate to contact our team, who will be happy to answer any questions you may have.
You can contact our personal data protection team by dropping us a line at gdpr@advantech-aures.com
11. Privacy Notice for California Consumers
This section provides more information about your rights under the California Consumer Privacy Act or « CCPA » (California Civil Code Section 1798.100 et seq.). The CCPA provides rights to California consumers to be informed about the collection and use of their personal information, request access to their personal information, request for the deletion of their personal information, and to not be discriminated against for exercising such rights.
ADVANTECH-AURES does not sell your personal information and has not sold your information in the last 12 months. You can request access to or deletion of your personal information by using the online DO NOT SELL INFORMATION form [Link to form]. [WL3] If you request the deletion of your personal information, please note that we may still need to retain certain information for recordkeeping purposes, and/or to complete any transactions that you began prior to requesting such deletion. Your information may also remain within our systems and other records where necessary for compliance with applicable law.
The chart below outlines the categories of Personal Information (which are defined by the CCPA, not us) that we have collected and/or disclosed for a business purpose in the preceding twelve months. The examples of Personal Information provided for each category are taken from the CCPA and are included to help you understand what the categories mean. The examples are not meant to indicate what we actually collect or disclose
| Category | We Collect | We Disclose | We Sell |
| A. Identifiers | Yes | Yes | No |
| Examples: Name, alias, postal address, unique personal identifier, online identifier, internet protocol address, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers. | |||
| B. Categories of Personal Information in Cal. Civ. Code 1798.80(e) | Yes | Yes | No |
| Examples: Name, signature, social security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. | |||
| C. Characteristics of Protected Classifications under California or Federal Law | No | No | No |
| Examples: Race or color, ancestry or national origin, religion or creed, age (over 40), mental or physical disability, sex (including gender and pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, gender identity or expression, medical condition, genetic information, marital status, military and veteran status. | |||
| D. Commercial Information | Yes | Yes | No |
| Examples: Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. | |||
| E. Biometric Information | No | No | No |
| Examples: Physiological, biological, or behavioral characteristics, including DNA, that can be used, singly or in combination with each other or with other identifying data, to establish individual identity, such as imagery of the iris, retina, fingerprint, face, hand, palm, vein patterns, and voice recordings, from which an identifier template, such as a faceprint, a minutiae template, or a voiceprint, can be extracted, and keystroke patterns or rhythms, gait patterns or rhythms, and sleep, health, or exercise data that contain identifying information. | |||
| F. Internet or Other Electronic Network Activity Information | Yes | Yes | No |
| Examples: Browsing history, search history, and information regarding a consumer’s interaction with an internet website, application or advertisement. | |||
| G. Geolocation Data | Yes | Yes | No |
| Example: Precise physical location. | |||
| H. Sensory Information | No | No | No |
| Examples: Audio, electronic, visual, thermal, olfactory, or similar information. | |||
| I. Professional or employment-related information | No | No | No |
| Examples: Job application or resume information, past and current job history, and job performance information. | |||
| J. Non-Public Education Information (as defined in 20 U.S.C. 1232g; 34 C.F.R. Part 99) | No | No | No |
| Examples: Records that are directly related to a student maintained by an educational agency or institution or by a party acting for the agency or institution. | |||
| K. Inferences Drawn from Personal Information | Yes | Yes | No |
| Examples: Consumer profiles reflecting a consumer’s preferences, characteristics, psychological trends, preferences, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes. | |||
The CCPA defines various business and commercial purposes for collecting, using, and disclosing Personal Information. While we collect, use, and disclose Personal Information pursuant to our Privacy Policy as a whole, we wanted to clarify out that this includes Personal Information in accordance with the specific CCPA business and commercial purposes below:
If you are a California resident, you may exercise the following rights;
To exercise your rights under the CCPA, you (or your authorized representative) can OPT-Out by completing the form on ADVANTECH-AURES’ DO NOT SELL MY PERSONAL INFORMATION page.
This Policy is stored in two different media, printed paper and electronic media.
Wet signed copies and controlled copies are kept in the Human Resources Department and destroyed, when necessary, with the written approval of ADVANTECH-AURES management.
This Policy is reviewed at least once a year without notice and updated as needed. Therefore, it is recommended that you periodically review this Policy.
This Policy is deemed to have entered into force after its approval by the Company’s Board of Directors.
If it is decided to repeal this Policy, old copies of the Policy with wet signatures are cancelled and signed by the Human Resources Department (with a cancellation stamp or written cancellation) with the written approval of the ADVANTECH-AURES Board of Directors and are kept by Human Resources for a period of 5 years.
The provisions of this Policy may be changed or renewed in part or in full on the date it is published on our website.
We recommend that you check our website periodically in order to follow the changes in the policy.
Your questions, reservations or complaints regarding the interpretation or application of this Policy; you can forward to gdpr@advantech-aures.com .
