Interactive and multifunction kiosks to welcome patients at the Paris Saint Joseph Hospital
The Paris Saint-Joseph Hospital Group (GHPSJ) was created by the merger of several existing establishments (e.g. Saint Michel, Notre Dame de Bon Secours and Saint-Joseph hospitals); mainly located in the 14th arrondissement of Paris, it brings together 25 medical and surgical specialities and employs nearly 3,500 people (medical and non-medical staff).
The Group offers some 800 beds in full hospitalisation and more than 100 additional places in day hospitalisation; not forgetting the Emergency Department which welcomes more than 46,000 patients a year, 24 hours a day and 7 days a week.
In order to streamline the patients’ journeys, limit their waiting time when they arrive at the hospital and allow them to be admitted independently – and thus speed up the submission and processing of their files – the head management of the Paris Saint Joseph Hospital Group has chosen to set up an omni-channel service based on the deployment of several KOSMOS interactive kiosks from AURES.
Located in the main reception hall of the establishment, the AURES KIOSK solutions are operational thanks to the software platform of the company TABHOTEL; indeed, in addition to its expertise in check-in and orientation within the Hotel industry, TABHOTEL has also been developing in the services and reception of health and medical establishments since 2018.
In conclusion
Hospitals and their emergency services, doctors’ and dentists’ surgeries, residences for the elderly and/or disabled, university health centres, and all players in the healthcare sectors can now improve the quality and speed of their offers by investing in multi-service kiosks in order to optimise the omni-channel journey and the customer and patient’s satisfaction on their sites; the advantages are many:
- Reducing queues at the counter and saving time for patients, administration and medical staff
- Optimisation of reception areas
- Reinforcement of sanitary measures and prevention of viruses and their circulation between patients, visitors and hospital and medical staff
- Development of individual check-in with secured management of visitors and patients’ personal data
- Fast and autonomous access for patients to their personal online accounts or records via dedicated and protected health portals
- Quicker, clearer and more efficient error-free completion of medical forms
- Faster processing of billing, payments, social security and health insurance transmissions
- Help patients to find their way within the many departments of an establishment
- Development of access to telemedicine for all
- More modern and high-tech brand image of equipped establishments